Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website at raebusinessmanagement.com (the "Site") and any consulting, fractional operations, or advisory services provided by Rae Business Management ("Rae," "we," "us," or "our"). By using the Site or engaging our services, you agree to these Terms.

1. Services

Rae provides business management consulting, fractional COO services, systems implementation, and related advisory services. The specific scope, deliverables, fees, and timeline for any engagement are defined in a separate written proposal or statement of work ("SOW") signed by both parties. In the event of a conflict between these Terms and a signed SOW, the SOW governs.

2. Client Responsibilities

To help us deliver quality work, you agree to:

• Provide accurate, complete information about your business, operations, and goals.
• Respond to requests for information, decisions, and approvals within reasonable timeframes.
• Designate a point of contact authorized to make decisions on your behalf.
• Maintain any credentials, subscriptions, or third-party tools required for the engagement.

3. Fees & Payment

Fees, payment schedule, and accepted payment methods are set out in each SOW. Invoices are due on the terms stated in the SOW (typically net-15). Late payments may incur a service charge and may pause or suspend active work until the balance is resolved. All fees are non-refundable except as expressly stated in the applicable SOW.

4. Cancellation & Termination

Either party may terminate an engagement in writing with the notice period stated in the SOW (typically 30 days). Fees for work already performed and expenses already incurred remain due through the termination date. Rae may pause or terminate work immediately if fees remain unpaid past 30 days or if continued engagement would create a legal or ethical conflict.

5. Ownership of Deliverables

Upon full payment, you own the final deliverables specifically created for your business under the SOW (custom playbooks, SOPs, dashboards, and reports). Rae retains ownership of its pre-existing methodologies, templates, frameworks, and know-how, including any generic tools we adapt for you. You receive a perpetual, non-exclusive license to use those adapted materials within your business.

6. Confidentiality

Each party agrees to keep the other's non-public business information confidential and to use it only for the purposes of the engagement. This obligation continues after the engagement ends. Confidential information does not include information that is public, independently developed, or required to be disclosed by law.

7. Limitation of Liability

To the fullest extent permitted by law, Rae's total liability arising out of or relating to these Terms or any engagement is limited to the fees paid by you to Rae under the applicable SOW during the three (3) months preceding the claim. Rae is not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or lost business opportunities, even if advised of the possibility.

8. Indemnification

You agree to indemnify and hold Rae harmless from third-party claims arising out of your business operations, your use of our deliverables, or your breach of these Terms — except to the extent caused by Rae's own negligence or willful misconduct.

9. No Guarantees

We work hard, but we can't guarantee specific business results (revenue, growth, or otherwise). Outcomes depend on many factors inside and outside your business, and our services are advisory in nature. Nothing on the Site or in our engagements constitutes legal, tax, accounting, or investment advice.

10. Website Use

The Site's content — including text, graphics, logos, and images — is owned by Rae or licensed to us and is protected by applicable IP laws. You may view and share the content for personal, non-commercial purposes. You may not reproduce, republish, or resell it without written permission.

11. Third-Party Links & Tools

The Site and our engagements may reference third-party tools, platforms, or services (for example, ClickUp or Google Workspace). We are not responsible for third-party terms, pricing changes, availability, or content.

12. Force Majeure

Neither party is liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, internet or utility outages, labor disputes, or other events of force majeure.

13. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

14. Entire Agreement

These Terms, together with any signed SOW, constitute the entire agreement between you and Rae regarding the subject matter here and supersede any prior agreements or understandings, whether written or oral.

15. Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-laws principles. Any dispute arising out of these Terms shall be resolved in the state or federal courts located in Oregon, and you consent to their jurisdiction.

16. Changes to These Terms

We may update these Terms from time to time. The "Effective" date at the top of this page shows when the latest version took effect. Continued use of the Site or our services after an update means you accept the revised Terms.

17. Contact

Questions about these Terms? info@raebusinessmanagement.com.